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Fee FAQs
Please https://platforms.worldpay.com/en/contact-us/ if you have further questions.
Q: Can we charge more to the payer than the fee amount?^
A: No, you can pass the whole fee onto your Payers (only if fee is able to be passed on, refer to table above) however you cannot pass on more than the fee amount.
Q: How do I add a surcharge/additional fee to my Payers?
A: There is no way to add an additional fee you are not currently charged for (ie: booking fee of fees not relevant to payment processing) or surcharge to your Payers via worldpay for platforms.
Q: Can I have my fees debited separately? ^
A: Yes, we can set your fees to be Gross collected** (i.e. debited from your account separately).
Please contact us to request this.
Q: Can I set my fees to be short settled from my settlement amount?
A: Yes, we can set your fees to be Net collected**
(i.e. fees short settled from your settlement amount).
Please contact us to request this.
However, please note that there are some fees that are required to remain Gross collected (i.e. debited from your account separately). See below:
Minimum Monthly Fee
High-Value Bank Fee
Refund Fee
BPay Transaction Fee & BPay Transaction Fee (Card) ^
Q: Can my fees be billed weekly, fortnightly, or monthly?
A: Yes, subject to Underwriting approval. Please contact us to request this.
Q: Can my fees be billed from a different bank account? ^
A: Yes, we can debit fees from a different account to where we settle the funds.
Please contact us to request this.
Q: Do my fees include Tax? (not applicable in the USA)
A: All worldpay for platforms fees include GST in Australia (10%) and New Zealand (15%).
A: Only certain fees incure VATin the UK. Please contact us for details.
Q: Do my fees appear on my settlement report?
A: Yes, any fees taken from your settlement will be included on the Settlement Report on the day that the funds are settled to you.
Q: Do I get a fee invoice?
A: All fees debited from your business will be included on a Fee Invoice that is sent on the day of the debit.
^ Not available in the UK
**may not be possible with some partner software integrations or all countries.